Metered water bills
are issued at six monthly intervals. The top left
hand side of the bill shows your property reference
number, your name and the address of the property
being charged. The charges due are split between
standing charges for water and sewerage based
on the size of meter installed and a variable
charge for the volume of water used.
Your sewerage volume
is normally assessed to be 90% of the water you
use. If you can demonstrate that less than 90% of
your water is returned to Anglian Water's sewers,
please let us know.
The standing charges
are levied for six monthly periods, generally in
advance, whilst your volume related charges are
always levied in arrears; again for periods of about
six months. Commercial/industrial customers using
larger quantities of water will be billed on a monthly
basis.
Our charges
Charges are set and regulated by the Office of Water
Services (OFWAT). Full details of Tendring Hundred
Water's charges are included in our Charges Scheme
which is available on request - alternatively click
here to download a copy of the Charges Scheme 2008-2009
(PDF 387KB). Different tariffs for water and sewerage
may apply to certain commercial and industrial customers.
For further information telephone 01206 399333.
Options for
paying your water bill
You may pay your six monthly account in full or
spread the cost by using the Company's monthly budget
payment scheme, or pay in fortnightly or weekly
instalments.
Many people find
it more convenient to pay by bank direct debit.
If you do not have a bank account, or suitable building
society account, and you still wish to pay by instalments
please contact us and we will send you a set of
payment slips.
If you paid your
bill by instalments last year, using direct debit
or instalment slips, we have assumed you wish this
arrangement to continue. Please let us know if this
is not the case. Failure to pay instalments on their
due dates may result in the arrangement being cancelled
and the full outstanding balance becoming due immediately.
Please call
us to discuss any payment difficulties at the earliest
opportunity.
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