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Appointments with you
1. Scheduling appointments
If we need to come to your home we will specify
either morning (before 1pm), or afternoon (after
1pm). Alternatively you may request a two hour
slot e.g between 13:00 - 15:00.
If we do not give you a two-hour slot on request
or if we fail to specify a morning or afternoon
appointment £20 will be paid out to you
automatically.
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2. Changing appointments
If for any reason we have to change or cancel our
appointment, we will give you 24 hours notice.
If we don't give you 24 hours notice £20
will be paid out to you automatically. |
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3. Missed appointments
We will try our utmost to keep our appointments.
If we miss an appointment, due to circumstances
other than severe weather or industrial action,
£20 will be paid out to you automatically.
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