| |
Problem
|
Compensation
|
| |
|
Amount
|
Claim/Automatic
|
 |
Failure to
give notice of planned interruption/or restore
supply within specified time |
*£20
|
automatic
|
|
Failure to
restore unplanned supply within 12 hours |
*£20
|
automatic
|
|
Failure to
supply/exceptional weather conditions (conditional) |
£10
|
automatic
|
|
Flooding
from water mains |
£variable
|
claim
|
|
Failure to
check and/or replace defective matter |
£10
|
automatic
|
|
Failure to
advise meter change |
£10
|
automatic
|
|
Failure to
read meter/visit on moving house |
£10
|
automatic
|
|
Failure to
keep appointments/give 24hrs advance notice
of change |
£20
|
automatic
|
|
Damage to
property after visit of Company representative |
£variable
|
claim
|
|
Low pressure |
£25
|
automatic
|
|
Losses due
to Company work on your land or in your street |
£variable
|
claim
|
|
Failure to
send water quality test results when requested |
£10
|
automatic
|
|
Failure to
visit following water quality complaint |
£10
|
automatic
|
|
Failure to
respond to queries within 5 days |
£20
|
automatic
|
|
Failure to
issue a receipt for cash payment |
£10
|
automatic
|
|
Incorrect
issue of summons of judgement |
£50
|
automatic
|
|
Failure to
respond to complaints within 10 days |
£20
|
automatic
|
|
Other problems |
£variable
|
claim
|
|
Failure to
make automatic compensation payment |
|
|
| |
Planned and unplanned supply interruptions
|
*£20
|
claim
|
| |
Appointments, Billing Queries,
Complaints
|
£10
|
claim
|
| |
*Business customers
|
£50
|
|
| |
Credit for water used by Company
when flushing water pipes
|
£variable
|
claim
|
