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How to make a complaint

Complaints about your water supply
If you want to make a complaint, you can send an e-mail via this website or contact us in the following ways:

Email Customer Accounts
Write to: Tendring Hundred Water Services Ltd, Mill Hill, Manningtree, Essex CO11 2AZ
Fax us on 01206 399212
Complaints about your wastewater removal services
We provide your water supply. Your wastewater removal services are provided by Anglian Water.
If you have a complaint about your wastewater removal services you should contact Anglian Water directly on 08457 145145.
Consumer Council For Water Eastern
If you are dissatisfied with how your complaint has been dealt with the Consumer Council For Water Eastern is an independent body that represents all customers of water and sewerage companies in the eastern region. The Consumer Council For Water is keen to hear from customers and to promote their interests in respect of the service they want to receive from their local water company.
If once we have dealt with your enquiry or claim for compensation you still remain dissatisfied with the service you have received, you may refer the matter to the Consumer Council For Water Eastern.
Under a binding mediation agreement we will accept their recommendation for any compensation payments that may be due to you.

Consumer Council For Water Eastern contact details are:

 
Consumer Council for Water Eastern Telephone: 01223 323889
Ground Floor Lo-call: 08457 959369
Carlyle House Fax: 01223 323930
Carlyle Road E-mail: eastern@ccwater.org.uk
Cambridge Minicom: 0121 625 1422
CB4 3DN Office hours: 08:30-16:30, Monday to Friday
Click on one of the following customer service subjects:
Appointments with you
Complaints
Billing queries
Interruptions to your water supply
Low water pressure
How to make a complaint
Compensation
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