If we have caused
you inconvenience, annoyance, damage or loss,
we would like to know of this promptly so that
we can put things right.
We will respond
fully to all written complaints, including those
involving a visit or third party, within 10 working
days. If we fail to answer your complaint within
10 working days we will automatically pay you compensation.
We have a Complaints
Procedure leaflet, available on request, which
covers the following points:
Our objectives in dealing
with your complaint;
Our response time in answering
your complaint;
Who and how to contact
the Company;
Your right of appeal and
arbitration procedure if you do not receive
a satisfactory reply to your complaint;
