If you have a leak on your supply pipe, it is
your responsibility (if you are the property owner)
to ensure that the leak is repaired promptly.
We
will help
As part of our commitment to reducing leakage throughout
our supply area, we will help you tackle supply
pipe leaks in the following way:
External
leaks
If you are a domestic customer whose pipes do not
exceed 25 mm external diameter (most pipes to homes
are 15mm in diameter) then we will repair any leaks
on your external pipes free. Find
out about our Free Supply Pipe Repair / Replacement
Scheme.
Internal
leaks
If you have a leak on a pipe inside your home, or
running directly under your home, you will need
to call in a plumber to undertake the repair.
If
there is any damage caused by leaks we advise you
to contact your insurers as soon as possible.
Click
here to find out who has responsibility
for the pipes leading to your property.
Use
this guide to learn how to use water responsibly.
