Tendring Hundred WaterTendring Hundred Water Services
Tendring Hundred WaterTendring Hundred Water Services
Tendring Hundred WaterTendring Hundred Water Services
 
At Home
Home > At Home > Water Efficiency > The THWS Supply Pipe Repair Scheme

The THWS supply pipe repair scheme

After you have contacted us we will ask a technician to investigate. Our technician will then explain to you what needs to be done. The next steps are outlined below:

1. Our Supply Pipe Repair Scheme
Having identified and located your leak, and providing that it is practical to do so, we will carry out a repair free of charge. If a pipe cannot be repaired, perhaps because it is seriously corroded, we will offer to replace the pipe under our subsidised Replacement Scheme (Subject to our terms and conditions). (See below for more info).
2. Our Supply Pipe Replacement Scheme
If, in our view, the pipe is badly corroded, damaged beyond repair or is impractical to repair, we will offer to replace it under our replacement scheme (Subject to our terms and conditions). We will replace pipes up to 25 metres in length free. If the pipe, or section of pipe, that needs to be replaced is longer than 25 metres we will ask you to make a contribution towards the additional cost.
3. Excavating to make repairs or replacement
The repair work to your supply pipe may mean we have to dig up an area of your driveway, garden or path. If we have to do this, we will re-fill the excavation(s) with the material taken out. Although this area will be left in a safe condition without obstructions to vehicular or foot traffic, we are not in a position to reinstate to the original standard. For example, if you have a tarmac or concrete driveway, we suggest you obtain quotes from reputable contractors to carry out the permanent reinstatement.
4. Reclaiming any expenses
You may be able to claim on your household insurance for any costs incurred. Contact your insurers or check the details of your policy.
Use this guide to learn how to use water responsibly.
Water Efficiency at Tendring
Water efficiency in the home
Water efficiency in the garden
Leakage
What is Tendring Hundred doing to reduce leaks?
Why do pipes leak?
How to check for leaks
What to do if you find a leak
If you don't have the Acrobat Reader or Acrobat Browser
Plug-in you can download it by clicking on this icon:
Get Adobe Acrobat
 
Bookmark this page
New Charges
Forms
 
 
Home  |   Terms & Conditions  |   Privacy  |   Enquiry Form  |   Feedback  |   Help  |  Site Plan
Veolia Water