If you are finding it hard to pay your bill
you may find it easier to pay by more frequent
instalments. Both weekly and fortnightly instalment
options are available. If you are in receipt of
Income Support or Jobseekers Allowance it may
be possible to arrange for the Benefits Agency
to pay your water bill directly to us.
To find out what help may be available
click here
to contact our Customer Accounts Department.
The Company operates
a Code of Practice on Debt Recovery which is designed
to protect your interests. For a copy please contact our Customer Accounts Department on 01206 399 333 or by sending us an e-mail.
There are also a number of advice agencies such
as the Citizen's Advice Bureau and Social Services
departments who are able to offer further independent
information and assistance to customers facing
difficulty in paying their water bill.
Eos Foundation
The Eos foundation is an independent charitable trust launched in March 2004 which aims to assist customers to overcome the burden of debt. The EOS Foundation Trust Fund can help customers in debt by giving grants to reduce arrears of domestic water charges. For an application form please write to The EOS Foundation, P.O. Box 42, Peterborough, PE3 8XH or download one online at www.eosfoundation.org.uk.
For further information on the Eos Foundation click here.
If you are experiencing difficulty
in paying your bill, don't panic but don't ignore the
problem - it won't go away.
Please call us to discuss any payment difficulties
at the earliest opportunity.
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